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He asked to see my biggest diamond and I showed him a 3 carat. A gentleman I had never seen before came in about five days before Christmas and wanted to buy his wife a diamond. When I asked why he chose my store, he replied, “I knew you were a veteran and I wanted to patronize your business.” All he wanted for Christmas was to spread Christmas joy!! - Barry Fixler, Barry’s Estate Jewelry, Bardonia, NY This is a heart-touching story about strangers who met in the hospital and how it impacted their lives. While we were wrapping the gifts, our client told us more about the care he received from the nurses, which touched his soul. Can you imagine two men trying to wrap 10 gift boxes? My wife repeatedly called the store asking where we were and what was taking us so long. My father and I, who ordinarily don’t gift wrap, rushed to beautifully wrap these crosses so that the gentlemen could personally deliver the gifts to the nurses as a token of his appreciation. He tapped on the counter and said, “I’ll take them all, I have the cash!” My Jewish father and I were in the midst of closing the store to hurry home for my wife’s traditional Italian Christmas Eve dinner. He wanted to purchase all of my diamond crosses, not caring about the price, to show his sincere gratitude. Just discharged from a local hospital, he was overwhelmed by the lifesaving care he received from the nurses. ‘Twas the night before Christmas when a gentleman came into my store with a mission to spread his Christmas miracle. He replied, “Thanks, I’ll think about it.” It’s been 20 years and we still laugh about that. We produced a 1-inch crystal bear pendant and offered gift wrapping. At 2:30 one Christmas Eve, a man walked in and requested a 1-inch crystal bear pendant. so all of us can get home to our families. We’re a small, locally owned business and we are always happy but exhausted by Christmas Eve.
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That was fun! - Laura Stanley, Laura Stanley Personal Jeweler, North Little Rock, AR It’s one of the most expensive diamonds I have ever sold. Back then, prices for a large lab stone were not nearly as low as today, so after price comparing, we ended up with a beautiful 5.5-carat natural diamond for about $150,000. Brandt Jewelers, Natick, MAĪbout four years ago, I got a call for a 6-carat lab-grown diamond because her expectation was a very low price. And yes, I did act like a 16-year-old at the prom and asked for an autograph on a piece of team memorabilia I had on hand. They became very good clients and sent many referrals. He purchased the entire wish list and more. Well, he did come in late with all his kids. I promised myself that if he did, I wouldn’t act like a 16-year-old on prom night.
#The italian man who went to malta 2 full
The 24th came and I was full of anticipation that he’d come in. She shared that if her husband came in, it would be near closing time on Christmas Eve. Come the holidays, she came in and went on a spree for her friends and relatives and then made her own wish list. When ringing up the sale, I saw her last name and asked if she were related to the player. We were able to handle her needs, and not knowing who she was at the time, didn’t make a big deal of it.
#The italian man who went to malta 2 professional
We had the wife of a former all-star World-Series-winning professional baseball player happen in during the summer.
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They reveal the importance of time-management skills on tight deadlines, of displaying jewelry with prices visible, the real long-term value of keeping your very best customers happy and engaged, and why you should never, ever pre-judge customers, even when they show up in muddy boots and dirty T-shirts. These stories are both entertaining and informative. As usual, our readers delivered with a repertoire of stories about big sales, weird sales, and the guy who made a lasting impression 20 years ago because he said he needed to “think about” whether or not to opt for gift wrapping. WE ASKED OUR Brain Squad to share stories of holiday “whoppers,” those holiday-season sales and successes that are never forgotten.